FAQ
Q,What is TOCOO! LEGAL TAXi?
A,TOCOO LEGAL TAXi is an online booking website where you can book Taxi transportation service of the taxi companies approved by the Japanese Government. TOCOO LEGAL TAXi is 100% LEGAL taxi service, you can have unlimited compensation in case of an accident.
Q,How can I book TOCOO! LEGAL TAXi?
A,Please choose preferred locations and car type first.
And submit the Application Form with the Customer information, Date, Time, Airport name, Flight number, Destination, Number of pax, Number of 24 inches suitcases etc."
Q,When is the time my reservation is confirmed?
A,We will inform the result of the application, ""Confirmed"" or ""Not confirmed"" within 2 business days via Email.
In case of ""Not confirmed"" due to being all sold out, there is no charge for it."
Q,How many days before is the deadline to make a booking?
A,Application deadline is 3 days before the pick up date(by 23:59 Japan Time of 4 days before the pick up date) .
The result of the application, ""Confirmed"" or ""Not confirmed"" will be replied within 2 business days via Email."
Q,How many days in advance can I make a reservation?
A,You can apply 180 days before the pick up date.
Q,How can I confirm the booking details?
A,We check availability of the car, with receiving your application.
The result of the application, ""Confirmed"" or ""Not confirmed"" will be replied within 2 business days via Email.
Please be sure to check the Confirmation Email including the reservation details."
Q,How can I cancel the confirmed reservation?
A,If you would like to cancel the confirmed reservation, please send the Cancel Form in the Confirmation Email.
According to the below Cancel Policy, Cancellation Charge is charged on the registered credit card.
<Cancellation Policy>
No cancellation charge by 24 hours before the pick up time.
Cancellation charge, 100% of all the fee is incurred within 24 hours of the pick up time. "
Q,Does the driver speak foreign language?
A,Unfortunately, no. All the drivers speak only Japanese.
Q,What should I do in case my flight is delayed?
A,The driver checks your updated arrival time unless your flight number is changed. Please send the Arrival Notice Form contained in the Confirmation Email when you reach the Arrival Exit of the airport terminal. And please come to the Meeting Spot directly referring to the location mentioned in the Confirmation Email.
Q,What should I do in case my flight is changed?
A,In case up to 3 business days before the pick up date, please cancel the booking and re-book again with the updated flight number.
In case within 3 business days before the pick up date, please cancel the booking.
In case within 24 hours of the pick up time, please cancel the booking, and Cancellation Charge,100% of the fee, is incurred.
Q,What should I do in case my flight is cancelled?
A,In case you send the Cancellation Form by 24 hours before the pick up time, there is no Cancellation Charge. However, cancellation within 24 hours of the pick up time incurs Cancellation Charge.
Q,What should I do in case I can not use the reserved car due to an earthquake, Typhoon, etc.?
A,If you send the Cancellation Form by 24 hours before the pick up time, there is no Cancellation Charge. However, cancellation within 24 hours of the pick up time incurs Cancellation Charge.
Q,What should I do in case I am late for the scheduled pick up time?
A,Driver is waiting for you at the designated Meeting Spot for 30 minutes free of charge. After passing 30 minutes, Extra Time Charge is incurred. Please pay it directly to the driver.
If you do not come 1 hour or more, the reservation is considered as NO SHOW Cancellation, Cancellation Charge is incurred.
Q,Can I drop off the car on the way for a toilet, shopping, rest etc.?
A,Unfortunately. no. You can NOT drop off the car on the way (including the cases for a toilet, shopping, rest etc.) under the ""Airport Transfer"" contract.
Please be sure to prepare in advance before boarding.
Q,Can I change the destination to go while driving?
A,Unfortunately. no. You can NOT change the destination once the reservation is confirmed.
We can NOT accept any alteration of destination before/after you pick up the car."
Q,Please stop at a convenience store/supermarket before reaching the destination, since I would like to buy something.
A,Unfortunately. no. You can NOT drop off the car on the way (including the cases for a toilet, shopping, rest etc.) under the ""Airport Transfer"" contract.
Please be sure to prepare in advance before boarding.
Q,Can I change a condition, e.g. date, time, pick up location, destination etc. after I send the application form OR the reservation is confirmed?
A,Unfortunately, no. Any conditions, e.g. date, time, pick up location, destination etc. can NOT be altered after sending the application form OR the reservation is confirmed. Also any alteration can not be accepted before/while boarding. In case you would like to alter a condition, please cancel the reservation and re-book again. There is no Cancellation Charge by 24 hours before the pick up time.
Q,What kind of payment methods can I take when I make a booking?
A,We accept Credit cards (VISA, Master Card, JCB), Google Pay, Apple Pay.
Q,What should I do when I arrive at the airport?
A,Please send the Arrival Notice Form when you reach the Arrival Exit of the Airport Terminal. Driver is waiting for you at the Meeting Spot according to your flight arrival time. And please directly come to the Meeting Spot mentioned in the confirmation Email with the map.
Q,I booked "From my hotel to the airport". Where should I wait for the car?
A,Driver is waiting for you at the entrance of the hotel holding your name board.
Q,Is there any fee I should pay other than the Taxi fee?
A,The fee in the Confirmation Email includes JP Government approved Time Base Taxi Fare, Expressway toll, Bridge crossing fee.
IMPORTANT;
TOCOO!LEGAL TAXi is calculated on a Time Basis Fare.In case you are late for the scheduled pick up time 30 minutes or more, OR in case the finish time (reaching the destination time) is later than the standard required time due to the Non-driver-responsibility, e.g. a traffic jam etc., Extra Time Charge is incurred every 30 minutes. Please pay the charged fee directly to the driver."
Q,How much is the Cancellation Charge?
A,According to the below Cancel Policy, Cancellation Charge is charged on the registered credit card.
<Cancellation Policy>
No cancellation charge by 24 hours before the pick up time.
Cancellation charge, 100% of all the fee is incurred within 24 hours of the pick up time. "
Q,All of our luggage can not be put in the car. Please offer an alternative car as soon as possible.
A,Unfortunately, no. In case all of your luggage can not be put in the offered car (excessing the number and size of the luggage(24 inches Suitcase basis) mentioned in our website) , the driver will refuse your boarding. This case is recognized as Cancellation on the pick up date and Cancellation Charge is incurred. In this case, we do not offer any alternative car nor compensation. Please be sure to book a bigger car or more number of cars beforehand.
Q,Number of pax is more than the booked conditions. Can you offer us a bigger car?
A,If the number of pax is altered, please cancel the reservation and re-book with the updated number of pax. No Cancellation Charge till 24 hours before the pick up time. Please note that there is no alternative car upon arrival, even all of your members can not board in the offered car.
Q,We have more luggage(number/size/amount) than we booked. Can we request a bigger than booked?
A,If your luggage number/size/amount (should be counted on 24 inches suitcase bases) is altered, please cancel the reservation and re-book with the updated conditions. No Cancellation Charge till 24 hours before the pick up time. Please note that there is no alternative car upon arrival, even all of your luggage can not be put in the offered car.
Q,I have many/big luggage. Let me request a car model.
A,Unfortunately, no. You can only choose Midsize or Minivan according to your requirements. Car model offered is scheduled just before your arrival. Car model can not be chosen.
Please note that there is no alternative car upon arrival, even all of your luggage can not be put in the offered car."
Q,I overslept. Can you wait for me until I am ready?
A,Driver is waiting for you for 30 minutes from the scheduled pick up time, free of charge. After passing 30 minutes, Extra Time Charge is incurred. Please pay it directly to the driver.
We can wait for 1 hour at the longest. If passing 1 hour, the reservation is considered as NO SHOW, Cancellation Charge is incurred. (It is because Drivers have the next schedule)"
Q,There are 2 or more hotels to go within the same group. Can you transfer us to 2 or more hotels?
A,From Airport to only 1 destination, or From only 1 location to Airport can be offered.
If you have 2 destinations/origins, please book 2 reservations respectively."
Q,I can not speak Japanese. Foreign language speaking driver, please.
A,All the drivers speak only Japanese.
If you need an interpreter, please use our phone support service.
Q,We have a disabled/elderly person in the group. Can we have an assistive vehicle?
A,Unfortunately, no. We do not offer assistive vehicles.
Q,We have a child under 6 years old. Can we have a child seat?
A,We should check the availability of the Child Seat option with the associated Taxi company.
If you have a child under 6yrs.old, please contact us via Inquiry Form after sending an application.
Please let us know the Application Number, Age, Number of your child.
In case of being out of stock, you may use our service with holding your child or your child fasten the regular seat belt.
Q,Can I use FREE Wi-Fi? Or can I charge my cell phone in the car?
A,Unfortunately, no. We do not offer FREE Wi-Fi nor charging ports.
Q,Can I eat something in the car, since I feel hungry?
A,You may eat/drink something in the car. However in case of making a mess, Clean up Fee is incurred. Please refrain from food/drink which smells.
Q,How much should I pay as a tip?
A,There is no need to pay a Tip for all Japanese taxis.
Q,I was not satisfied with your service. Please refund some.
A,We do NOT charge any tip nor accept a refund even if you are not satisfied with the service.
Q,Can I smoke in the car?
A,Unfortunately, no. All the cars are NON SMOKING cars.
Q,Should I fasten my seatbelt? I do not like fastening a seatbelt.
A,Fastening a seatbelt is required under Japanese Law. Please be sure to fasten your seatbelt just in case of an accident.
A,TOCOO LEGAL TAXi is an online booking website where you can book Taxi transportation service of the taxi companies approved by the Japanese Government. TOCOO LEGAL TAXi is 100% LEGAL taxi service, you can have unlimited compensation in case of an accident.
Q,How can I book TOCOO! LEGAL TAXi?
A,Please choose preferred locations and car type first.
And submit the Application Form with the Customer information, Date, Time, Airport name, Flight number, Destination, Number of pax, Number of 24 inches suitcases etc."
Q,When is the time my reservation is confirmed?
A,We will inform the result of the application, ""Confirmed"" or ""Not confirmed"" within 2 business days via Email.
In case of ""Not confirmed"" due to being all sold out, there is no charge for it."
Q,How many days before is the deadline to make a booking?
A,Application deadline is 3 days before the pick up date(by 23:59 Japan Time of 4 days before the pick up date) .
The result of the application, ""Confirmed"" or ""Not confirmed"" will be replied within 2 business days via Email."
Q,How many days in advance can I make a reservation?
A,You can apply 180 days before the pick up date.
Q,How can I confirm the booking details?
A,We check availability of the car, with receiving your application.
The result of the application, ""Confirmed"" or ""Not confirmed"" will be replied within 2 business days via Email.
Please be sure to check the Confirmation Email including the reservation details."
Q,How can I cancel the confirmed reservation?
A,If you would like to cancel the confirmed reservation, please send the Cancel Form in the Confirmation Email.
According to the below Cancel Policy, Cancellation Charge is charged on the registered credit card.
<Cancellation Policy>
No cancellation charge by 24 hours before the pick up time.
Cancellation charge, 100% of all the fee is incurred within 24 hours of the pick up time. "
Q,Does the driver speak foreign language?
A,Unfortunately, no. All the drivers speak only Japanese.
Q,What should I do in case my flight is delayed?
A,The driver checks your updated arrival time unless your flight number is changed. Please send the Arrival Notice Form contained in the Confirmation Email when you reach the Arrival Exit of the airport terminal. And please come to the Meeting Spot directly referring to the location mentioned in the Confirmation Email.
Q,What should I do in case my flight is changed?
A,In case up to 3 business days before the pick up date, please cancel the booking and re-book again with the updated flight number.
In case within 3 business days before the pick up date, please cancel the booking.
In case within 24 hours of the pick up time, please cancel the booking, and Cancellation Charge,100% of the fee, is incurred.
Q,What should I do in case my flight is cancelled?
A,In case you send the Cancellation Form by 24 hours before the pick up time, there is no Cancellation Charge. However, cancellation within 24 hours of the pick up time incurs Cancellation Charge.
Q,What should I do in case I can not use the reserved car due to an earthquake, Typhoon, etc.?
A,If you send the Cancellation Form by 24 hours before the pick up time, there is no Cancellation Charge. However, cancellation within 24 hours of the pick up time incurs Cancellation Charge.
Q,What should I do in case I am late for the scheduled pick up time?
A,Driver is waiting for you at the designated Meeting Spot for 30 minutes free of charge. After passing 30 minutes, Extra Time Charge is incurred. Please pay it directly to the driver.
If you do not come 1 hour or more, the reservation is considered as NO SHOW Cancellation, Cancellation Charge is incurred.
Q,Can I drop off the car on the way for a toilet, shopping, rest etc.?
A,Unfortunately. no. You can NOT drop off the car on the way (including the cases for a toilet, shopping, rest etc.) under the ""Airport Transfer"" contract.
Please be sure to prepare in advance before boarding.
Q,Can I change the destination to go while driving?
A,Unfortunately. no. You can NOT change the destination once the reservation is confirmed.
We can NOT accept any alteration of destination before/after you pick up the car."
Q,Please stop at a convenience store/supermarket before reaching the destination, since I would like to buy something.
A,Unfortunately. no. You can NOT drop off the car on the way (including the cases for a toilet, shopping, rest etc.) under the ""Airport Transfer"" contract.
Please be sure to prepare in advance before boarding.
Q,Can I change a condition, e.g. date, time, pick up location, destination etc. after I send the application form OR the reservation is confirmed?
A,Unfortunately, no. Any conditions, e.g. date, time, pick up location, destination etc. can NOT be altered after sending the application form OR the reservation is confirmed. Also any alteration can not be accepted before/while boarding. In case you would like to alter a condition, please cancel the reservation and re-book again. There is no Cancellation Charge by 24 hours before the pick up time.
Q,What kind of payment methods can I take when I make a booking?
A,We accept Credit cards (VISA, Master Card, JCB), Google Pay, Apple Pay.
Q,What should I do when I arrive at the airport?
A,Please send the Arrival Notice Form when you reach the Arrival Exit of the Airport Terminal. Driver is waiting for you at the Meeting Spot according to your flight arrival time. And please directly come to the Meeting Spot mentioned in the confirmation Email with the map.
Q,I booked "From my hotel to the airport". Where should I wait for the car?
A,Driver is waiting for you at the entrance of the hotel holding your name board.
Q,Is there any fee I should pay other than the Taxi fee?
A,The fee in the Confirmation Email includes JP Government approved Time Base Taxi Fare, Expressway toll, Bridge crossing fee.
IMPORTANT;
TOCOO!LEGAL TAXi is calculated on a Time Basis Fare.In case you are late for the scheduled pick up time 30 minutes or more, OR in case the finish time (reaching the destination time) is later than the standard required time due to the Non-driver-responsibility, e.g. a traffic jam etc., Extra Time Charge is incurred every 30 minutes. Please pay the charged fee directly to the driver."
Q,How much is the Cancellation Charge?
A,According to the below Cancel Policy, Cancellation Charge is charged on the registered credit card.
<Cancellation Policy>
No cancellation charge by 24 hours before the pick up time.
Cancellation charge, 100% of all the fee is incurred within 24 hours of the pick up time. "
Q,All of our luggage can not be put in the car. Please offer an alternative car as soon as possible.
A,Unfortunately, no. In case all of your luggage can not be put in the offered car (excessing the number and size of the luggage(24 inches Suitcase basis) mentioned in our website) , the driver will refuse your boarding. This case is recognized as Cancellation on the pick up date and Cancellation Charge is incurred. In this case, we do not offer any alternative car nor compensation. Please be sure to book a bigger car or more number of cars beforehand.
Q,Number of pax is more than the booked conditions. Can you offer us a bigger car?
A,If the number of pax is altered, please cancel the reservation and re-book with the updated number of pax. No Cancellation Charge till 24 hours before the pick up time. Please note that there is no alternative car upon arrival, even all of your members can not board in the offered car.
Q,We have more luggage(number/size/amount) than we booked. Can we request a bigger than booked?
A,If your luggage number/size/amount (should be counted on 24 inches suitcase bases) is altered, please cancel the reservation and re-book with the updated conditions. No Cancellation Charge till 24 hours before the pick up time. Please note that there is no alternative car upon arrival, even all of your luggage can not be put in the offered car.
Q,I have many/big luggage. Let me request a car model.
A,Unfortunately, no. You can only choose Midsize or Minivan according to your requirements. Car model offered is scheduled just before your arrival. Car model can not be chosen.
Please note that there is no alternative car upon arrival, even all of your luggage can not be put in the offered car."
Q,I overslept. Can you wait for me until I am ready?
A,Driver is waiting for you for 30 minutes from the scheduled pick up time, free of charge. After passing 30 minutes, Extra Time Charge is incurred. Please pay it directly to the driver.
We can wait for 1 hour at the longest. If passing 1 hour, the reservation is considered as NO SHOW, Cancellation Charge is incurred. (It is because Drivers have the next schedule)"
Q,There are 2 or more hotels to go within the same group. Can you transfer us to 2 or more hotels?
A,From Airport to only 1 destination, or From only 1 location to Airport can be offered.
If you have 2 destinations/origins, please book 2 reservations respectively."
Q,I can not speak Japanese. Foreign language speaking driver, please.
A,All the drivers speak only Japanese.
If you need an interpreter, please use our phone support service.
Q,We have a disabled/elderly person in the group. Can we have an assistive vehicle?
A,Unfortunately, no. We do not offer assistive vehicles.
Q,We have a child under 6 years old. Can we have a child seat?
A,We should check the availability of the Child Seat option with the associated Taxi company.
If you have a child under 6yrs.old, please contact us via Inquiry Form after sending an application.
Please let us know the Application Number, Age, Number of your child.
In case of being out of stock, you may use our service with holding your child or your child fasten the regular seat belt.
Q,Can I use FREE Wi-Fi? Or can I charge my cell phone in the car?
A,Unfortunately, no. We do not offer FREE Wi-Fi nor charging ports.
Q,Can I eat something in the car, since I feel hungry?
A,You may eat/drink something in the car. However in case of making a mess, Clean up Fee is incurred. Please refrain from food/drink which smells.
Q,How much should I pay as a tip?
A,There is no need to pay a Tip for all Japanese taxis.
Q,I was not satisfied with your service. Please refund some.
A,We do NOT charge any tip nor accept a refund even if you are not satisfied with the service.
Q,Can I smoke in the car?
A,Unfortunately, no. All the cars are NON SMOKING cars.
Q,Should I fasten my seatbelt? I do not like fastening a seatbelt.
A,Fastening a seatbelt is required under Japanese Law. Please be sure to fasten your seatbelt just in case of an accident.
